Buyer Info

Books, Seminars Purchase Online

From time to time we will offer books, resources, seminar tickets, and training tickets online to be ordered securely via credit card.  The information below is to answer your questions regarding the ordering process and to explain how we protect your credit card information, privacy and how we delivery your order or tickets whichever may be the case.

Offer to Purchase Terms

By sending an order through this web site you are placing an offer to purchase selected products at the shown prices on this web site. We reserve the right to refuse any offer to purchase for whatever reason including out of date pricing or incorrect pricing, inability to supply stock, incorrect freight calculations or any other reason.  We will endevour to keep our information as accurate as possible however.  Where a problem occurs, we will contact you and provide you with your options. We will not debit your credit card until we are happy that we can supply your order at a mutually agreed pricing. Processing of your payment and shipping of the goods indicates our acceptance of your offer to purchase.

Money Back Guarantee

A refund of all monies including the initial shipping cost will be paid back to you within 30 days of the cancellation of the order. However the charges of returning the order to us will be deducted from the total refund cost. To cancel an order, please email, phone or fax Know L'edge. See our contact details for these.

Security & Privacy

All orders are made through a secure web server. For expanded information on our secure server information click here.

We are committed to maintaining your privacy. For our full privacy statement click here.

Delivery Time Frame

After your order has been processed, you will be sent an email to confirm that this has been completed and the items have been sent. The average time for your order to be delivered to you is 3 - 14 days from confirmation of your delivery address and payment details.

Packing and Insurance

All items are packed to a very high standard. All items are insured during transit to cover damage or non-delivery. If you receive any damaged goods, please contact us to arrange a refund/exchange or replacement.

Delivery Charges

Delivery, packaging and insurance charges are calculated based on the item(s), destination address and method of delivery you choose at the checkout stage of purchasing. These charges will be shown to you. After selecting your items for purchase, proceed to the checkout area and select your delivery options to be presented with your delivery charge amounts.

Where it is difficult to work out freight charges, a message will appear indicating that we will contact you with freight costs.  You can choose to not proceed with the order if the freight charges are not acceptable.

Ordering Offline

We also accept orders by telephone and fax

By Phone: Call on 0419 841 309 and one of our personnel will be happy to assist you

By Fax: Proceed to the checkout and fill in your details. Print this page and fax to us on 08 9529 2183.

Returns

If you decide not to keep your purchase, for any reason whatsoever, simply inform us within 14 days of receipt and you may exchange or be reimbursed for the full value of the purchase, less the shipping costs. All returns must be sent in their original packaging and received in their original condition.

The foregoing does not affect your statutory rights as a consumer.

Payment Methods

We accept most major credit cards including Visa, Mastercard, and Bankcard.

We also accept cheques and Money Orders made payable to "Julia Zivanovic" and mailed to...

Know L'edge
PO Box 6149
Waikiki WA 6169

You may also pay by direct deposit into our bank account or by BPAY.  Contact us for these details.

International Customers may be required to arrange a telegraphic transfer of funds for large purchases.